A dedicated chatbot platform for hotels was developed in 2024 with the aim of easing hotel operations and providing round-the-clock receptionist-level assistance.
The platform is designed to support hotels by automating routine tasks and ensuring that guest and operational queries are addressed 24/7, without dependency on manual availability.
Platform AimThe primary objective of the platform is to:
- Simplify day-to-day hotel operations
- Act as a 24/7 digital receptionist
- Ensure every routine question is answered consistently and promptly
This helps reduce operational load on front-desk teams while maintaining service continuity.
Platform CapabilitiesThe platform enables hotels to:
- Handle receptionist-level queries at all times
- Manage operational tasks through a central interface
- Improve response time and service consistency
- Support teams during peak hours and off-hours
