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IT Support

Our Services
Get More Efficient with IT Services
Multi-tier incident resolution pipeline

L1. A user support team.
L2. A technical support team.
L3.A team of software engineers.

IT Infrastructure & Operations

SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps. Configuration management database.

Regulatory compliance assessments

IT environment benchmarking against PCI DSS, HIPAA, etc. Compliance gap mitigation plans

Regular and transparent reporting

Service level reports. Maintenance reports. Health check reports. Security assessment reports

User satisfaction and adoption improvements

UX testing/monitoring. Surveys and user experience studies with CSAT improvement plans based on their results.

Self-service training materials for users

Knowledge base articles.
FAQs
User manuals.

What’s Happening
Looking for Top software company
We’re Serving 14 Years

Dedicated service for over a decade, fostering trust, reliability, and expertise.

Certified Platform Experts

Trusted specialists with certified expertise in advanced platform technologies.

Offer 24/7 Quick Support

• Innovation and Technology Leadership
• Expertise and Specialization
• Client-Centric Approach

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Our Solutions
Choose Your Solutions Option
IT Help Desk

L1, L2, L3 support for enterprises, software companies & MSPs.
Introduction of efficient SOPs & ITSM processes.
Resolution of reported incidents.
User satisfaction rate management.
Knowledge base maintenance.
Regular reporting.

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Network Operations Center

Preventive monitoring of IT network with L2, L3 support.
NOC setup and introduction of efficient workflows and policies.
24x7 network monitoring, health checks, incident resolution.
Regular reporting.

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Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application.
Monitoring, testing, code reviews.
Configuring, hot fixes, code changes.
Cloud consumption optimization.

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Full IT Support

Comprehensive support of your IT infrastructure, including:
IT Help Desk.
Network Operations Center.
Software support.

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Software Development
Software to Support Industry
Insurance

Xovient provides end-to-end IT services for the insurance industry, covering consulting, software design, development, QA, and ongoing support. Our solutions help improve business productivity, enhance customer experience, and reduce operational costs.

  • Insurance Software Development
  • Health Insurance Quoting Software
  • Fund Management Software
  • Policy Management Software
Banking

We fast-track digital transformation for banks and financial institutions by delivering custom financial software solutions. Our expertise enhances operational efficiency and modernizes legacy processes.

  • Digital Payment Services
  • Loan Management Software
  • Capital Market Services
  • Fraud Detection Systems
Healthcare

Xovient manages the complete lifecycle of healthcare software projects — from planning and design to deployment, ensuring compliance, security, and high performance.

  • Healthcare Mobile App Development
  • SaaS Software Development
  • Medical Device Software Development
  • Medical Web Development
  • SaMD Product Development
  • Patient Engagement Software
Retail

We deliver custom and platform-based retail software solutions for both traditional and online retailers, supporting digital transformation and operational efficiency.

  • eCommerce Development
  • Multi-Vendor Marketplace
  • Inventory Management Software
  • Payment Integration Solutions
Manufacturing

Our IT solutions for manufacturing enhance productivity, reduce costs, and support Industry 4.0 transformation.

  • Production Process & Asset Management
  • Business Operations
  • Sales & Customer Management
  • Procurement & Vendor Management
Logistics

We provide consulting, implementation, and modernization of logistics systems, helping businesses streamline operations and improve asset usage.

  • Labor Management
  • CRM
  • Vendor Management
  • Order Management
Oil & Gas

Our IT solutions enable digital transformation in the oil & gas industry by boosting operational efficiency and reservoir management.

  • Capital Project Management
  • Procurement & Supplier Management
  • Knowledge Management
  • Operational Analytics
Work Process
Work Process
Project implementation process
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Requirement Analysis & Planning

We gather business requirements, define project scope, and prepare a structured roadmap for the project.

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UI/UX Design & Architecture Setup

Our design team creates user-friendly interfaces while engineers set up a scalable system architecture.

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Development & Quality Testing

We develop the application, integrate APIs, and ensure high performance through rigorous testing.

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Deployment & Ongoing Support

The solution is deployed securely, followed by continuous monitoring, updates, and long-term support.

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