Xovient
+91 9920037342

IT Support Service

IT Support Service

Competitive Traits of Xovient’s IT Support Services

Get More Efficient with IT Services

Xovient leverages 12 years of experience in IT support, offering comprehensive services designed to uphold seamless IT operations and minimize costs. Our expertise encompasses help desk, application support, and Network Operations Center (NOC) services, ensuring an enhanced user experience and continual improvement of your IT processes.

  • IT Help Desk
  • Network Operations Center
  • Application Support
  • Full IT Support
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IT consulting services company
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Projects Completed

Our Services

What We’re Offering

Multi-tier incident resolution pipeline

  • L1. A user support team.
  • L2. A technical support team.
  • L3. A team of software engineers.

IT infrastructure and operating

  • SOPs for ticket resolution, change and incident management, CI/CD flows.
  • Network maps.
  • Configuration management database.

Self-service training materials for users

  • Knowledge base articles.
  • FAQs
  • User manuals.

User satisfaction and adoption improvements

  • UX testing/monitoring.
  • Surveys and user experience studies with CSAT improvement plans based on their results.

Regulatory compliance assessments

  • IT environment benchmarking against PCI DSS, HIPAA, etc.
  • Compliance gap mitigation plans.

Regular and transparent reporting

  • Service level reports.
  • Maintenance reports.
  • Health check reports.
  • Security assessment reports.

What’s Happening

Looking for Top IT Support Company

  • Innovation and Technology Leadership
  • Expertise and Specialization
  • Client-Centric Approach
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  • We’re Serving
    12 Years

    Dedicated service for over a decade, fostering trust, reliability, and expertise

  • Certified
    platform experts

    Trusted specialists with certified expertise in advanced platform technologies.

Our Solutions

Choose Your Service Option

IT Help Desk

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.

We offer fully managed help desk services or provide dedicated help desk teams. White-label cooperation is possible.

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

  • NOC setup and introduction of efficient workflows and policies.
  • 24x7 network monitoring, health checks, incident resolution.
  • Regular reporting.

Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:

  • Monitoring, testing, code reviews.
  • Configuring, hot fixes, code changes.
  • Cloud consumption optimization.
  • User satisfaction rate management.
  • Regular reporting.

Full IT Support

Comprehensive support of your IT infrastructure, including:

  • IT help desk.
  • Network Operations Center.
  • Software support.
Software to Support Industry
IT infrastructure optimization

get benefits

Why Choose Our Service

  • Software quality controls

    We uphold coding standards and implement comprehensive software testing to ensure a robust quality management system.

  • Realistic estimates

    We consider software complexity, the sophistication of the tech stack, team expertise, and potential risks to provide accurate and objective estimates for the project's duration and cost.

  • Transparent service delivery

    We establish a customized KPI system to impartially assess collaboration efficiency, providing regular project progress reports.

  • Timely and exhaustive documentation

    We meticulously document the development process and software, consistently sharing all necessary documents with your stakeholders.

Platform Solution

PLATFORMS WE OPTIMISE

  • PHP
  • Javascript
  • React
  • Node.js
  • HTML
  • CSS
  • Angular.js
  • Bootstrap
  • Wordpress
  • Magento
  • Shopify
  • Laravel

Guaranteed response within 8 business hours.

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